Frequently Asked Questions
Find quick answers to the most common questions about shopping with us.
How do I track my order? +
Log in to your account and visit My Orders. You'll see real-time status updates — from processing right through to delivery — for every order you've placed.
How long does delivery take? +
Kumasi & Ashanti Region: Express . All other regions: 24hrs. You'll receive an SMS/email notification when your order ships.
Can I change or cancel my order after placing it? +
Orders can be modified or cancelled within 1 hour of placement, provided they haven't been packed yet. Please contact us immediately via phone or WhatsApp and we'll do our best to help.
Do you deliver outside Ghana? +
Currently we deliver within Ghana only. We cover all regions nationwide. International shipping is on our roadmap — stay tuned!
Which payment methods do you accept? +
We accept Paystack (credit/debit card & mobile money), MTN Mobile Money, Vodafone Cash, AirtelTigo Money, and Cash for shop in person only.
Is it safe to pay on your website? +
Yes. All payments are processed through Paystack, a PCI-DSS compliant payment gateway. We never store your card details on our servers.
When will my card be charged? +
Your card is charged at the time you complete checkout. If your order is cancelled or out of stock, a full refund is issued to the original payment method within 24hrs.
What is your return policy? +
We offer a 7-day return window from the date of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase. Contact us to initiate a return.
Do products come with a warranty? +
Yes. All products carry the manufacturer's warranty. Duration varies by brand and product — it's listed on each product page. We assist with warranty claims at no extra charge.
My item arrived damaged. What do I do? +
We're sorry to hear that! Please take photos of the item and packaging and contact us within 48 hours promptly.
Do I need an account to order? +
You can browse freely without an account. However, creating a free account lets you track orders, save items to your Wishlist, and check out faster next time.
I forgot my password. How do I reset it? +
Click Forgot Password on the login page and enter your email address and your registered phone number. You'll receive a reset six digit code within a few minutes. Check your SMS if it doesn't arrive.
Are the product photos accurate? +
We do our best to display accurate photos and colours. Slight variations may occur due to screen settings. If you're unsure about a product, contact us before ordering.
Still have a question?
Our team is happy to help — reach us through any of these channels.